Modular Service Programme & Service Level Agreements
Make the most of KROHNE Services
The KROHNE Modular Service Programme provides a customised approach, whereby customers can choose from a broad range of services and combine them in a way that best suits their specific, individual needs. The programme is based on four pillars, all with the aim of maximising system and plant uptime. The Core Services include everything related to the operation of a plant, from start-up and commissioning to maintenance. The offering is accompanied by Spare Parts & Repair Services to solve replenishment and maintenance issues whenever they occur and various Support & Training Services to enhance product knowledge, enable self-servicing and minimise potential issues in the field to maximise uptime and process efficiency. In addition, KROHNE provides exclusive Premium Options with many different priority options and VIP services that offer additional customer support.
Tailored service levels for your customer needs
The most comfortable way to make the most of our services are service contracts based on a clear and consistent KROHNE Service Level Agreement (SLA). It marks the corner stone of KROHNE's Modular Service Programme. By selecting and defining the scope of service, the SLA creates commitment and at the same time offers customers a high degree of flexibility.
After a thorough analysis of all your process and measurement requirements, our experienced service team can make an individual proposal of a service contract with several optional service modules at different levels. You can choose from different service levels, i. e. Essential Care, Advanced Care and Ultimate Care, depending on your individual support requirements. In addition, our transparent choices of standard and customised terms and conditions provide you with the necessary flexibility to choose the optimal service agreement for your particular needs and maintenance strategy.
Why KROHNE Service Level Agreements?
In addition to having a service team maintaining your system, an SLA has a couple of further distinct advantages:
Having an agreement in place with the KROHNE guarantees premium response (by specialists) and avoids unnecessary downtime, thus maximising performance
If necessary KROHNE will create extra capacity of service engineers to our clients with an SLA in order to provide the necessary level of availability of service engineers
Periodical check-ups preventing risks and downtime
Having the knowledge of the system enables us to provide support quickly and effectively
Having an SLA ensures that problem solving is not held up with purchase orders or other administrative barriers